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Campus Services FAQs
AUXILIARY SERVICES
Transportation
Q: How do I reserve and pick up a campus vehicle?
A: Reservations can be made two ways:
1. EMS Web App through CamelWeb
2. Emailing transportation@conncoll.edu
All vehicles are reserved through the transportation office which is located within the Events office, Cro 219. Vehicles must be entered into the EMS system. Keys are issued by transportation coordinator, Jonathan Pardo. After hours drop off can occur through the Post Office. Prior to driving a vehicle, drivers must become an approved driver, which involves submitting an application, authorization to complete a motor vehicle records check, and a signed copy of the College's vehicle use policy to Transportation Services at least seven days in advance of your expected trip date. The application process is free to all students, faculty, and staff. All vehicle rentals come with a charge.
Postal Services
Q: How long does it take for me to get a package?
A: Currently there is a same to one-day turnaround for packages. Depending on the package volume, processing could take 1-2 business days from the time it arrives on campus.
Q: What is being done to ensure timely delivery of mail and packages at the beginning of the spring semester?
A: We have added supplemental staffing, including on-call staff, students and a Post Office supervisor. To accommodate an anticipated larger volume of packages at the start of the spring semester, hours of operation will be extended. We are also working on a software solution that will tag packages and notify customers via email. The anticipated timeline for the new system to be in place is Fall 2019.
Q: Have daily courier services been restored? If not, when will they be?
A: Neil Torres continues to be our campus courier, making daily pick-ups and deliveries. Judy Teel, the new Post Office supervisor, will ensure continuous coverage in his absence.
Print Services
Q: How have prices changed as a result of our new partnership with Copy Cats?
A: Pricing has not changed as a result of our new partnership. The project ticketing system was overhauled in Spring 2018, as were campus prices, but there has been no increase since then.
Q: How has the process for requesting print jobs changed?
A: We are following the same process. To request a print job, you need to use the online Printing Services Request Form on CamelWeb.
Q: How do you arrange for print jobs to be distributed through campus mail?
A: We are following the same process. The courier can pick up items at the Print Shop and deliver them to the Post Office. Please include this request in the Special Instructions section of the online printing services form.
FACILITIES
Q: Have custodial and grounds services changed this academic year?
A: Service levels have not changed for either custodial or grounds services. We are analyzing best practices to determine appropriate service levels.
Q: How do I request a facilities repair, and how long will it take?
A: The work request process for Facilities has not changed. You can fill out a Facilities Service Request here