Below is a table that compares the primary characteristics of each request type
| Category |
Ticket / Work Order |
Change Request (CR) |
Project |
| Definition |
Addresses a problem in an existing environment that needs resolution, or requests a common and distinct, or operational task |
A request to enhance or modify an existing product |
Planned new work that achieves a specific goal over a defined time period |
| Primary Goal |
"Make as was" — restore to prior working state or request a distinct, repeatable service |
Improve or modify something that already exists |
Deliver a new outcome or capability |
| Time Requirements |
Depends on the activities needed |
Generally 40 hours duration or less; may be scheduled around existing workloads |
Planning defines the duration and schedule |
| Resource Requirements |
Generally 1 person familiar with the work |
1 or more people familiar with the change to be made |
Can involve 2 or more people from different areas; may or may not be familiar with the work |
Facilities Specific:
Make as was vs. Make new
Updates to this article:
Can we provide examples of CR vs Project
Make this into a grid graphic