Note - contents of this article to be effective August 31, 2026
Website Updates
Navigate to "Getting things fixed" in Camelweb as usual. You will now be taken directly to the updated TeamDynamix (TDX) platform interface:
From this landing page, you may select the appropriate action (L&IT Tickets, Facilities Management work request, Project Request, etc.)
Changes to Email Notifications
Expect to see email notifications that look different; these communications are designed to be more streamlined and concise than previous emails:
Emails will be slightly different depending on who performs the change, and what the change is, and also whether it is a technology ticket or a Facilities work order.
Note - if you need to update or comment on the ticket, you can do so directly from this notification by clicking on the link to the ticket (it's a link)
Surveys
You may receive a survey from the TDX system after a ticket or work order has been closed for a period of time. The survey will be sent via email and may look similar to this:
(an example of a Facilities survey request questionnaire)